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Feature · Status communication
Subscriber notifications for incidents and maintenance
Let customers follow service updates by email or configured channels so support teams can reduce repeat tickets during incidents.
- HTTP · DNS · TCP
- live checks
- 1 min
- Team cadence
- Real
- uptime history
- Public
- status page
Collect subscribers from the public status page where the workspace allows it.
Send incident, maintenance, and recovery notices only for affected components.
Respect verification, unsubscribe, and workspace access rules.
Status pages
Customer-controlled updates
Subscribers choose to receive updates for the services they care about instead of relying on ad hoc ticket replies.
Alerting
Verified delivery path
Email subscription flows should verify ownership, handle unsubscribes, and avoid exposing subscriber lists publicly.
Coverage
Incident fit
Subscriber notifications work best when public components, severity, and incident states are already mapped to customer impact.
Global probe network
30+ regionsLooks right either way
Light or dark, your status page stays on-brand.
Match what your customers expect with a clean light or dark public page — same components, same clarity.
Last 90 days · 99.98% uptime
Safe for public status pages
- Website and application availability
- API health endpoint status
- DNS and SSL issues affecting customer access
- Maintenance windows and incident timelines
- High-level region coverage
Internal operations only
- SSH, admin panels, databases, queues, and backups
- Server names, origin IPs, provider IDs, and ports
- Firewall rules, file paths, and secret-related config
- Primary or backup probe node details
- Customer-specific private control panels
Decide with confidence
Where subscriber notifications for incidents and maintenance earns its place
A useful monitor is tied to a customer journey, an owner, and a response rule. The goal is not more checks; it is earlier detection with less noise.
Use this when
- Collect subscribers from the public status page where the workspace allows it.
- Send incident, maintenance, and recovery notices only for affected components.
- Respect verification, unsubscribe, and workspace access rules.
Set the boundary
- Start with one customer-facing service, verify the alert path, and publish only the service impact that customers need to understand.
- Keep server names, credentials, provider identifiers, and internal diagnosis out of public status updates.
- Pair uptime evidence with application logs or tracing when the question is why a service failed, not whether customers can reach it.
Product evidence
A real reliability workflow, not a promise deck.
FTStatus earns trust with a product you can inspect and a setup you can test before it becomes part of a customer-critical service.
View live demoA live public experience
Open a real FTStatus status page and inspect the same component, incident, maintenance, and subscription flow your customers will use.
A testable operating loop
Create a monitor, run the check, verify the alert path, publish customer-safe impact, and retain the incident timeline.
Honest capability boundaries
Live, operator-assisted, managed-only, and planned workflows are labelled so buyers can scope the service without hidden assumptions.
Before you choose
Questions buyers ask before setup.
Clear scope now prevents surprise costs, noisy alerts, and public status pages that expose the wrong detail later.
What does subscriber notifications for incidents and maintenance cover?+
Let customers follow service updates by email or configured channels so support teams can reduce repeat tickets during incidents.
What should I configure first?+
Collect subscribers from the public status page where the workspace allows it. Then test the failure and recovery path before attaching the monitor to customer notifications.
Will technical details appear on the public status page?+
No. Public components describe the affected customer-facing service. Infrastructure details and investigation notes remain in the internal workflow.
Can Faciotech configure and maintain this for us?+
Yes. Managed monitoring can include scope design, monitor setup, alert tuning, status-page maintenance, and incident coordination when included in the agreed service.
Related pages
Continue building the monitoring workflow.
Set up monitoring your customers can trust.
Start free with the checks that matter — sites, APIs, DNS, and hosted services — then add status pages and alert routing as you grow. No credit card, and local Faciotech support when you need it.